Preparing For Your First VisitWe want to make sure your pet has a pleasant stay at Longhill Pet Boarding while you are away. When you check in, please provide us with as much detail as possible to help us take great care of your pet during his/her time with us. Find below some helpful information, and some things to think about prior to your first stay. Don’t worry – we have experience with all types of cats and dogs. We welcome you to come take a tour of the facility to see where your cat or dog will be staying and to meet our staff!
- Please be prepared with telephone/cellphone number(s) and email addresses we can use to reach you or another family member while you are traveling.
- Locations where you will physically be staying, dates and contact info.
- Phone number(s) of a local close friend or family member we can reach in case of emergency.
- You can always call us to see how your pet is doing while you’re away. We welcome you to check in whenever you like.
About Your Pet
- Proof of vaccinations are required. You should bring them on the day of check-in or fax them ahead to 908-359-7236. Your dog should be up-to-date for Rabies, Distemper (often called DA2PP or DHLPP) and Bordatella (often called Intra-Trac). Your cat should be up to date for Rabies and Distemper (often called FVRCP).
- Food is included in your daily fee. We serve Science Diet Adult/Puppy and Science Diet cat food at Longhill. If you prefer, you can bring your own food. Some pets may experience a stomach upset with a sudden change of food. Others will not even notice. We leave it up to you to decide because you know your pet best. Let us know at check-in when and how much food to provide at each feeding so we can keep your pet’s regular routine.
- A bed/blanket will be provided for your pet. Please inform us if you pet has chewed or swallowed any pieces of blankets or toys (or anything else) in the past. For your pets safety, we will not give blankets and instead use a chew-proof bed in that case. If you like, you can bring your pet’s favorite sleeping pillows or beds but remember that we may machine-wash and bleach them as part of our cleaning routine. Please don’t bring anything that will be damaged when laundered.
- Let us know your current Veterinarian’s name, address, phone number(s).
- Please let us know if your pet has any allergies, medical issues, aggression with other dogs or towards people.
- For safety, inform us if your dog is able to climb fences or is able to dig under them.
- Please provide detailed instructions of any special needs (e.g. medicine, vitamins, etc.).
- How does your pet react to weather (i.e. rain, snow), loud noises (i.e. thunder, sirens), etc.?
- You may bring treats or toys for your pet if you like. Remember that though we are constantly checking on the animals, our staff is not able to watch your pet every moment s/he is here. Make sure you bring items that are safe for your dog or cat.
- It will be easier for us to return the correct items to the correct owners if you could write your pet’s name in magic marker on any possessions you bring!
- If your dog is not used to eliminating on concrete, or if this is your dog’s first stay at a kennel, we highly recommend that you choose the 3-time yard potty option for your dog. Your dog will be let out in the yard morning, afternoon, and before bed to potty. Your dog will have the yard to him/herself at these times – we do not mix dogs that are not from the same household. The anxiety your dog feels in a kennel situation can be greatly reduced once your dog understands when and where to eliminate. Many dogs have no problem using the outside portion of their run to go. However, some dogs will not eliminate there, where they’re supposed to go potty, because the floor is concrete and there is a roof overhead. They may think they’re still inside and will hold it. On your first stay, if you do not choose 3-times yard or walk option and we notice that your dog is holding it, we will have to start letting your dog out to potty for health reasons. You will be informed if this is the case so that you can be sure to specify options on future visits.
- Dogs have different activity levels. If you dog is high-energy, we recommend that you choose at least a couple of nature hikes or playtimes for your pet if the stay is longer than a couple of days.
A Note About Contagious DiseasesJust as your child may catch a cold or the flu when attending daycare, your pet may catch something at any kennel. And just as a daycare center cannot prevent one child from catching a cold from another, a kennel cannot prevent one pet from catching a cold from another. Any place where pets congregate increases your pet’s chance of catching something – kennels, vet offices, dog parks, pet stores, training classes etc. Please click on the links below for more information.
That said, there are many things we do here at Longhill to try to decrease the chances of your pet becoming ill. We require an up-to-date bordatella vaccine. Contrary to common belief this vaccine will not prevent any dog from contracting kennel cough, but it will lessen the severity of the infection. We do not accept any pet for check-in if it is displaying any symptoms of upper respiratory infection or flu. We disinfect on a daily basis and launder all our blankets/beds with bleach. We isolate any animal that develops symptoms while it is staying with us. Because there are incubation periods (7 to 10 days) to consider, often by the time any symptoms are showing an animal has already infected others and quite possibly already gone home. Also, a certain percentage of pets that carry these diseases are asymptomatic and show no signs at all. Just as we would never intentionally cause any animal to become ill, we certainly do not think that any of our customers would knowingly bring a sick dog or cat to our kennel. It’s just how these things work.
We recommend that you seriously consider vaccinating your dog against the canine flu, as it has become common in New Jersey. Please speak to your vet about this new H3N8 vaccine, as the flu can be serious in some dogs.
For best results, vaccines should be updated at least one week prior to boarding.
For more information, please see the following websites:
- Centers for Disease Control and Prevention
- Canine Cough pamphlet (PDF)
- Upper Respiratory Infection in Cats
Please don’t hesitate to contact us at with any questions. Please give us a call at (908) 359-5229, or send an email today.